Valued client - When booking an appointment, you acknowledge that you have read and understand all of the following policies ...
Deposits
When booking an appointment for most services, a deposit is required. Deposits are collected online when booking through our website, and through email invoice when booking over the phone. Your deposit must be paid before your appointment is considered officially booked. Email invoice deposits must be fulfilled within 24 hours of issuance or the appointment will automatically be cancelled. Deposits are refundable up until 72 hours before your scheduled appointment. If you need to reschedule your appointment, your deposit will transfer to your new appointment date. The change must be made 72 hours or more before the original scheduled appointment to be eligible for a deposit transfer. Once an appointment is rescheduled, the deposit becomes non-refundable.
Cancellations
Cancellations made be made over the phone via text, call, or voicemail to ( 517 - 512 - 3354 ). Cancellations must be made 72 hours or more before the scheduled appointment. If a cancellation is made within 72 hours of the scheduled appointment, all deposits are automatically forfeit.
Rescheduling
To reschedule an appointment, please contact us over the phone via text, call, or voicemail to ( 517 - 512 - 3354 ). Rescheduling must be made 72 hours or more before the scheduled appointment, or it is considered a cancellation. Your deposit will transfer to your rescheduled date and become un-refundable. You may reschedule only once before forfeiting any deposits made and needing to make a new deposit for a new date.
Not Showing Up
A "no-show" means you did not show up for your appointment and we were not notified. You will automatically forfeit any deposits made. Cancelling the DAY OF your appointment (and notifying us via phone) will result in being charged 50% of your total appointment cost to your card on file. Not showing up for your appointment (without notifying us via phone) will result in a being charged a NO-SHOW FEE of 100% of your total appointment cost to the card on file.
Late Arrivals
All appointments receive a 15 minute grace period. After 15 minutes, appointments are automatically cancelled and any deposits made are forfeit. Please communicate with us via phone call or text to let us know you are running late. If a client is late, we will make every attempt to complete the entire service in the available time. If we are unable to complete the full treatment, the client is still responsible for paying for the full appointment cost.
Treatment Pre-Care
Pre-Care for appointments is the responsibility of the client. Instructions are available online for each service's requirements. Cosmetic Tattoo clients will also receive an email after booking with instructions. If a client is unfit to receive their service for any reason, we retain the right to turn the client away or schedule them, and retain any deposits. If you have questions about a pre-existing condition, or about pre-care instructions for your service, please reach out to us directly via phone or email.
Treatment After-Care
After-Care for appointments is the responsibility of the client. Once you leave the studio, it is your responsibility to ensure and maintain your results. Instructions are available online for each service's requirements, as well as verbal instructions after each treatment. Cosmetic Tattoo clients will also receive an email after booking with instructions. If you have questions about after-care instructions for your service, please reach out to us directly via phone or email.
Refunds
We do not offer refunds for services or products. If you are unsatisfied, please contact us directly.